At Jovexo, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer a 20-day return window to ensure you have a hassle-free shopping experience. Please review the following details on our return and refund process to help facilitate a smooth transaction.

Return Eligibility

To be eligible for a return, please ensure that:

  • The item is unused, in its original condition, and free from any signs of wear or damage.
  • The product is returned in its original packaging, including all accessories and tags.
  • You include the receipt or proof of purchase with your return request.
  • The item is not a final sale or non-returnable product, as indicated at the time of purchase.

If your item meets these conditions, we will be happy to process your return.

Step-by-Step Return Process

Step 1: Contact Us for Return Authorization

  • Before sending back any item, please email us at [email protected] to request a Return Merchandise Authorization (RMA) number. This helps us track and process your return more efficiently.

Step 2: Prepare Your Return Package

  • Securely pack your item in its original packaging along with the receipt or proof of purchase.
  • Clearly mark the RMA number on the outside of the package to ensure proper handling upon arrival.

Step 3: Ship Your Return

  • Send the return package to the appropriate return address based on your location:

For returns in Vietnam: 17 Le Anh Xuan, Dong Phu, Dong Hoi, Quang Binh 47000, Vietnam

For returns in the United States: 65th St & Scott Hamilton Dr, Little Rock, AR 72209, United States

  • Please note that customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your package reaches us safely.

Refund Processing

  • Once we receive your returned item, our team will inspect it to confirm that it meets the return eligibility criteria.
  • If your return is approved, we will issue a refund to your original payment method within 4 business days.
  • Please note that bank processing times may vary, and it may take additional days for the refund to reflect in your account.

Need Assistance?

If you have any questions regarding our return and refund policy or need help with your return, please feel free to email us at [email protected]. Our support team is always ready to assist you.