At Jovexo, we are committed to providing a seamless and reliable shipping experience for our customers. We understand the importance of timely delivery and strive to ensure that all orders reach you as quickly and securely as possible. Below, you will find detailed information regarding our order processing time, shipping destinations, estimated delivery timeframes, and tracking services.

Order Processing Time

  • Once an order is placed, our team works diligently to prepare, pack, and process it for shipment. The standard processing time for all orders is 1-2 business days.
  • As soon as your order has been processed and is ready for shipping, you will receive a confirmation email containing the shipping details along with a tracking link to monitor your package’s journey.

Shipping Destinations & Rates

We currently offer shipping services to customers located in Vietnam and the United States. Below are the estimated delivery times and shipping fees for each region:

  • For orders shipped to Vietnam:
    • Estimated delivery time: 2-3 business days after dispatch.
    • Flat shipping fee: $1.4 per order.
  • For orders shipped to the United States:
    • Estimated delivery time: 1-3 business days after dispatch.
    • Flat shipping fee: $3.95 per order.

We continuously work with trusted local and international shipping carriers to ensure that your orders arrive safely and within the estimated timeframe.

Order Tracking & Notifications

  • To keep you informed about the status of your shipment, we provide a tracking link via email once your order has been shipped. This allows you to track your package in real time and stay updated on its estimated arrival.
  • If you do not receive a tracking email within a reasonable period after placing your order, please check your spam or junk folder. Otherwise, feel free to contact us for further assistance.

Potential Shipping Delays

  • While we do our best to ensure timely deliveries, please note that occasional shipping delays may occur due to factors beyond our control, such as unforeseen weather conditions, carrier disruptions, or high seasonal demand.
  • Additionally, during national holidays or peak shopping seasons, there may be slight delays in processing and shipping times. However, rest assured that we are committed to minimizing these delays and ensuring that your order reaches you as soon as possible.
  • If your order has not arrived within the estimated timeframe, we encourage you to reach out to our support team for further assistance.

Customer Support & Assistance

If you have any questions about your order, need help with tracking your shipment, or require further assistance regarding our shipping policies, please do not hesitate to contact us. You can reach our support team at [email protected], and we will be happy to assist you as soon as possible.